Your Appointment in 3 Steps
1. Book
2. Relax
3. Transform
What Actually Happens When You Visit
From the moment you walk in, you’ll notice the vanilla caramel scent and the calm.
You’ll be greeted with a lychee iced tea or glass of bubbles and a Ferrero Rocher, then check in briefly with one of our salon coordinators. Our appointments run on time, so you won’t wait long in the wellness zone before being taken to your private suite.
Inside: a heated lash bed with a memory foam pillow, a cosy doona, climate-controlled air, and spa music. Your treatment begins with a hot lavender face towel and rose quartz facial roller.
During your appointment, one of our massage therapists may come in for a complimentary hand massage. Most clients are asleep within 20 minutes.
It’s not a lash appointment. It’s 90 minutes where nobody needs anything from you.
Find Your Style
Your lash artist will recommend a style based on your eye shape and the look you’re going for. Every set is fully customised – from natural to dramatic.
Tailored Classic
One extension per natural lash. Beautiful length and clarity for a refined, natural enhancement.
Full Set: $155
Infill: $110
Soft Dimension
A blend of individual extensions and delicate fans. Textured, multidimensional — more depth without the drama.
Full Set: $155
Infill: $110
Dreamy Volume
Our best-seller. 3D to 6D fans for that bold eyeliner effect — full, damage-free, and available in soft brown.
Full Set: $180
Infill: $115
Gloss Classic
Specialised closed fans that recreate the dewiness of freshly applied mascara. Sleek, structured, modern.
Full Set: $190
Infill: $125
We also offer lash lifts and brow sculpting — ask your artist about combining services.
What Our Clients Say
Backed by over 1,610+ 5-star reviews – we invite you to experience the difference.
⭐⭐⭐⭐⭐
“From the moment I walked in I felt welcome & was warmly greeted with a beverage & made to feel I was in another world & special, not just another customer. The glass of bubbly, selection of sweet treats & hot, scented foot soak at the finish, topped off an altogether very pleasant experience. The serenity, calming atmosphere & music, tasteful decor & genuinely friendly & attentive staff & owner have convinced me to come back again to this lovely retreat.”
“I booked an appointment with The Lash Spa on a Friday evening and managed to get an appointment for Saturday morning. The experience in the spa is beyond amazing. All the extra details and pampering don’t go unnoticed. I was booked with Sian who was lovely, professional & did an amazing job. Very happy with the service and I have been telling anyone who will listen about how great it was.”
“I have been coming here for a few months now and have never had a bad experience. Everything is always so clean and you have fantastic workers who clearly love their job and the people that come in. No matter the circumstance the experience is always high. I’ve come in with old lashes, new lashes, no lashes, 2 lashes, everything, but no matter what they always turn out so beautiful. I have sensitive eyes but all the products they use are so high quality that I’ve never had any issues. It’s always such a blessing to come in and be greeted so nicely by all the staff. AMAZING!!”
“The customer service from start to finish cannot be compared… getting my lashes done has gone from a self-maintenance appointment to an experience I look forward to every two weeks! Sia always does a phenomenal job and I walk out relaxed, pampered, and with beautiful lashes every time. Simply the best! ♥️”
Awards & Recognition
- “Best Eyelash Extensions Gold Coast” Winner 2021-25 – The Urban List
- “Highest-rated beauty salon Gold Coast” 2019-25 – Google Business
- “Best of Queensland Client Experiences Award” 2022-25 – Tourism Queensland
- “Client experience award” 2020-25 – Phorest
- “Top Ranked Eyelash Extensions Gold Coast” – HIT 90.9 SeaFM
- “Employer of the Year” – 2025 Mcpherson Honors – Gold Coast City Council
What Makes Us Different?
| Other Salons | The Lash Spa | |
| Setting: | Open-plan beds in a row | 12 private suites with heated beds |
| Consultation: | Lie down, get what you’re given | Style mapped to your eye and face shape |
| Products: | Budget adhesive, pre-made fans | Premium hand-made fans, medical-grade adhesive |
| Hygiene: | Glue rings, shared tools | UVC-sterilised instruments, no glue rings |
| Guarantee: | None | 100% money-back guarantee |
| The Extras: | Lashes on, pay, leave | Mocktails, heated beds, hand massage, aftercare gift pack |
The Only Lash Salon With a Full Money Back Guarantee
1. Not Thrilled?
2. Complimentary Touch-Up
3. Still Not Happy?
We can offer this because in eight years and thousands of clients, we’ve almost never had to use it.
Led by Gold Coast Busy Mum – Melissa Bergen
Melissa opened The Lash Spa in 2017 as a new mum who wanted to build a space women actually looked forward to visiting. Not a lash factory – a place to exhale.
Eight years later, the salon has 12 private suites, a team of award-winning lash artists, and 1,610+ five-star Google reviews. Melissa is still on site daily, making sure every detail meets her standard – from the temperature of the suites to the freshness of the mocktails.
Our techniques are influenced by Japanese and Korean lash artistry – precision, softness, and natural lash health above all else.
Included With Every Visit
- Complimentary consultation and personalised style recommendation
- Full-size lash cleanser and lash brush to take home
- Lastelle Cosmetica Brow Gel ($45 value) for new clients
- Treatcard reward points — redeemable for free treatments
- 100% money-back guarantee on every appointment
Supporting Our Community
Proud to partner with Gold Coast schools, charities, and local businesses doing good for the community.
Learn more about the ways we’re supporting our community here
Frequently Asked Questions
At The Lash Spa, eyelash extensions start from $155 for a full set (Tailored Classic or Soft Dimension) and go up to $190 for our Gloss Classic set. Infills range from $110 to $125. Every appointment includes complimentary refreshments, a rose quartz facial massage, and a private treatment suite.
A lash lift is a semi-permanent treatment that curls and lifts your natural lashes, making them look longer and fuller. Results typically last 6 to 8 weeks.
Yes, when applied by a trained professional using high-quality adhesive and lashes, eyelash extensions are safe and do not damage your natural lashes.
Arrive with clean, makeup-free eyes and avoid caffeine before your appointment to help keep your eyelids still during the application process.
Classic lashes use one extension per natural lash, hybrid is a mix of classic and volume, while volume lashes use multiple lightweight extensions for a fuller look.
Avoid oil-based products around the eyes, don’t rub your lashes, and clean them regularly with a lash-approved cleanser to extend their lifespan.
It’s not recommended, especially waterproof mascara, as it can break down the lash adhesive and shorten the life of your extensions.
Lash infills are recommended every 2 to 3 weeks to maintain a full, fresh look and replace any lashes that have shed naturally.
No, when done professionally with quality solutions, a lash lift is a safe treatment that does not damage natural lashes.
A full set typically takes 60 to 90 minutes, while refills take around 45 minutes, depending on how many lashes need replacing.