Reviews From Around the Web

We're honoured when clients take the time to leave their valued feedback to share their experience with the others

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Reviews from our clients are an extremely important part of this business because it’s difficult to truly believe in a business when they say they’re great – but when a client makes the effort to go online and tell others that you’re great, well that just means a lot more

Lash Spa Reviews Gold Coast

Reviews From Around The Web

With over 1000 reviews on The Lash Spa Google business page, plus another 80+ on Facebook and growing every week, we’re now by far the most highly reviewed salon not just on the Gold Coast, but all of Australia (we’re both honoured and humbled by this achievement!).

Our reviews on both Google and Facebook are embedded below, however there are many more places to read about The Lash Spa around the web, such as The Urbanlist where we were featured for best brows on the Coast, 90.9 Sea FM where we were featured as one of the best beauty salons, and QT Hotels who also featured us as a top Gold Coast beauty salon.

Check out our reviews below, and we hope to see you in the salon soon 🙂

Carly Donkelaar
4 days ago
My sweet escape. I’m always counting down for my fortnightly infills! Would never let anyone else touch my lashes. Amazing experience everytime without fault, no matter who I’m with! X
Elisha Ellen
7 days ago
Mayumi was absolutely amazing! I had a full set of extensions applied and couldn't be happier with my experience and the quality of the lashes.
Cheyenne is the best! So friendly and professional. Best lash lift I’ve ever had! Highly recommend!
Narelle Tito
1 week ago
I went to The Lash Spa today for the first time and I couldn’t rate it highly enough! When I walked in, the girls were so friendly and offered me a place to sit and have a drink.
During my treatment I had the most amazing hand massage and almost fell asleep. I smelt so good after I’d left I had people asking me what perfume I was wearing.
And the lashes are exactly how I like them and I am so happy!
Caroline Bosnic
1 week ago
Kasea did an amazing job!
My lashes are gorgeous!
Rachel Powell
1 week ago
Yumi is very friendly and professional. She does a great job of my lashes each time I visit. I’m always made to feel welcome. Thank you Rachel
Photo from customer review
Response from the owner:Thank you so much for taking the time write this lovely review Rachel! We are so very glad that you enjoyed your experience and we cannot wait to see you again soon! Love, The Lash Spa Team xx 🌸⭐🌸⭐
Jade Cirillo
1 week ago
Fantastic service and brows , beautiful shop too will definitely be back 🎀🎀🎀🎀
Melly Evans
1 week ago
Absolutely amazing. So relaxing and welcoming. You feel like you have entered a Dayspa. It’s beautiful.
Sian is an incredible lash artist. Has such eye for detail, she is very professional and gentle.
I’m so happy with them. My whole experience was really enjoyable.
Deborah Trofa
1 week ago
Kasea does amazing work. Highly recommend.
Jodie Robinson
1 week ago
Sian is an exceptional eyelash specialist. Not only does she create beautiful, high-quality lashes, but she’s also incredibly kind and welcoming. Every visit is such a pleasant experience, and I always look forward to having my lashes done by her.
Response from the owner:Thank you so much Jodie! We are so glad that you enjoyed your experience with Yuzuka and we cannot wait to see you again soon! Love, The Lash Spa Team 🌸⭐🌸⭐
Claudia Aguiar
1 week ago
This is the most amazing and tastefully decorated place I have been on the GC! Everything is impeccable from the moment you get inside. And the service is exceptional ! I can’t believe I haven’t been before ! I highly recommend this place and services! Beautiful lashes and I’m so excited to go again! Thank you so much !!!!!!
Response from the owner:Thank you Claudia! 💖
Alice Humphries
2 weeks ago
Kasea is amazing!!
Arianna Freeman
2 weeks ago
Amazing experience - the eyebrow artists was so lovely and did an amazing job. She really listened to what I wanted and the results were fabulous.
Renee Bennett
2 weeks ago
Response from the owner:Thanks for the review Renee.

Have a beautiful day 🙂
Fedoua Sbiri
3 weeks ago
I had my infill done with Sian and I’m honestly so happy 🤍

I came in with very sparse lashes from a previous set, and she was so kind and honest about what could be done within the appointment time. She still did her absolute best and the result was amazing.

My lashes look fuller than my original full set, beautifully shaped, and finally how I wanted them. Her energy is so lovely and she made the whole experience feel really comfortable.

Thank you Sian, I’ll definitely be coming back to you ✨
Response from the owner:Thanks so much Fedoua - Sian really is incredible at what she does, and as a person in general.

I'm thrilled you enjoyed the experience as it's what we think really sets us apart as a salon.

Looking forward to seeing you back in soon <3
Wow!5star customer service and treatment.The moment I enter the salon wear so nice and staff are very kind and excellent.I was looking for eye lash extensions for weeks and finally found it so nice salon.
Response from the owner:Wow, I'm so glad you chose The Lash Spa and we're looking forward to having you back in soon to pamper you 🙂

Have a great weekend!
Michele T Halpin
3 weeks ago
Up from SYD on holidays, after seeing the various lash providers on the GC, I decided to drive the 20mins to The Lash Spa, hoping it would live up to the glowing reviews and let me tell you, it absolutely did.
The delightful ladies on reception were very welcoming and took me to my 'reserved' seat, where a Forrero Rocher and my little gift pack were awaiting me. I was then presented with a lychee mocktail that would not be out of place in bar in NY. My fabulous lash tech Naaua ushered me in and got me comfortable. She gave me my mini facial, finishing it with under-eye collagen masks and then a beautiful collagen lip treatment.
Once that was complete, Naaua began the eyelash extensions. Half-way thru there was a knock on the door and a mystery angel came in and gave me a hand massage... did I mention all these are 'freebies' and were included in the cost of my eyelash extensions. It was the first time I have ever dozed off during extensions, but that's how totally relaxed I was. I was extremely happy with the natural look that I was going for achieved. To finish my Lash Spa experience off, I sat and soaked my feet. When I say I didnt want to leave, trust me, I didn't want to leave... the only downside is that we don't have a Lash Spa in SYD but I hope that might change... A VERY happy customer
Now I just have to get my brows done 😉
Photo from customer reviewPhoto from customer review
Response from the owner:Hey Michele, what a beautifully written review - I really appreciate you taking the time to do this and even include photos . You're a fantastic writer - I felt like I was coming on the journey with you!

Hopefully we'll see you again next time you're on the Gold Coast, or we'll make our way down to Sydney - who knows!
Kristy Abbott
3 weeks ago
Sian did my brows exactly the way I asked. Im very happy with the end result. She made my experience at lash spa enjoyable and answered all my questions with detailed information. I recommend Lash Spa to anyone and when I walked in the door it smelt amazing. Very happy, I look forward to visiting again.
Photo from customer review
Response from the owner:Thanks Kristy! We're glad you loved your visit and we look forward to seeing you again in the salon <3
Trina Eliassen
3 weeks ago
Love her lash skills as well as her energy
Response from the owner:Thanks so much Trina! 😀

Have a beautiful Thursday
Kirra Crabtree
3 weeks ago
Nya was stunning and made me fall in love with getting my lashes done. It was only my second time getting them done, she’s so sweet and made me feel so comfortable.
Response from the owner:Thank you so so much Kirra! This is a beautiful review. We are grateful that you trusted us with your lashes and came in to see us 💗
Lisa Stolz
4 weeks ago
Definitely feels unlikely most lash places. You feel like your in a 6 star Hotel. Staff are amazing
Response from the owner:Thank you, Lisa!! 6 star hotel 😍 that's the biggest compliment we've received in a long time! Very grateful for your words. Especially from a local guide 🏆 We appreciate you coming in and trying us out and look forward to seeing you at your next visit
Karen Romero
4 weeks ago
Never a disappointment with Cayenne
Got lashes and brows done. Both amazing
Response from the owner:Thanks Karen! ⭐⭐⭐⭐⭐
LisaMaree S
1 month ago
A wonderful experience with Yumi today! It was my first time in a long time for lashes and brows and Yumi took the time to understand my needs. It was such a relaxing time I forgot to be anxious about having my eyes closed.
Response from the owner:Hi LisaMaree, that is so lovely to hear! We're thrilled Yumi could make you feel so relaxed - forgetting that "eyes closed" anxiety is the ultimate compliment for a salon like ours. Thanks for taking the time to share your experience 🙏
Elena Egorova
1 month ago
Jemma is an absolute gem! She is a talented eyelash professional who delivers amazing results every time. The Lush Spa itself has a warm atmosphere, friendly staff, and a clean, relaxing space. Highly recommend!
Response from the owner:Hi Elena, thank you so much! Jemma really is a gem by name and by nature, isn't she? We're so glad you enjoy the warm atmosphere here and always leave feeling relaxed with amazing results. 🙏
Stepping in from the street and into The Lash Spa was a mixture of peace, tranquility and enchanting. The staff are all exceptional, one in particular that stands out is the beautiful Christina in every way, she raises the standard of excellence
Response from the owner:What a beautiful way to describe your visit! We’re so touched that you felt that sense of peace and enchantment. Kristina really is a gem, and she'll be absolutely beaming when we share your lovely words with her. Thanks so much
johannahemara
2 months ago
Absolutely amazing customer service, Jess did a brilliant job on my lashes! I highly recommend.
Response from the owner:Thanks so much Johanna! 😁
Ashley
2 months ago
This was my first experience at the Lash Spa. I had a beautiful lady called Yumi, she was really friendly and kind, thank you Yumi, I will definitely be back 🙂
Response from the owner:Thanks for taking the time to write this Ashley. Yumi is certainly incredible isn't she! We're looking forward to seeing you again
Kristina is amazing, beautiful lashes, im very happy
Response from the owner:Thanks so much for your review Karoline ❤️
Samantha Moscato
2 months ago
Very professional. Very comfortable. Very relaxing. Couldn’t fault a single thing! Didn’t want to write this because I want to keep this business a secret for myself 😋
Response from the owner:Thank you Samantha 😊
Kristy Lastelle
2 months ago
I’ve been coming here for over 7 years and I still get excited every time I book in. As a mum with a toddler and a baby, this salon is a SANCTUARY.

From the petal-filled foot spa and iced tea (with a whimsical popping bubble) to the comfiest bed and blanket - no detail is overlooked.

I had a brow lamination + lash lift (and added on the divine hand massage). It is the perfect combo for busy mums - you wake up feeling put together no matter how many times you were up in the night. My brows and lashes always look incredible but it's everything else that I come back for!

If you need a moment to yourself and want to leave feeling absolutely beautiful, visit the girls at The Lash Spa!
Photo from customer reviewPhoto from customer review
Response from the owner:Thanks so much Kristy!!
Kate Whitney
2 months ago
My experience at The Lash Spa was amazing 😁
Response from the owner:We're so glad to hear that Kate and we look forward to giving you another amazing experience at your next visit 😁
Allyssa Ingham
2 months ago
Such a lovely experience from start to finish. The staff were super sweet and truly made you feel special. My lash artist Nya was so talented and made my experience wonderful!
Response from the owner:Hi Allyssa, thank you! It's so lovely to hear you felt special from the moment you walked in. Nya is such a star, and we're just thrilled she made your experience so wonderful.
bella
2 months ago
chani was amazing, love the outcome of my lashes
Response from the owner:Thanks very much Bella, we appreciate your review and look forward to seeing you again
Beautiful salon and the staff went above and beyond to make me feel welcome. Kristina did my lashes and brows, she took the time to find out exactly what result I was looking for and the end result is perfect.
Response from the owner:Thank you so much! Kristina is so wonderful at taking that extra time to get the look just right. We're so glad you felt welcome and are happy with your perfect lashes and brows!
I am loving being back in the area and having heavenly appointments at the Lash Spa again! Thanks, Axane for your expertise and friendly advice about my lashes. Looking forward to regular visits. 💕
Response from the owner:We’re so happy you’re back with us and enjoying those heavenly appointments with Axane again. She really is an expert at what she does. See you at your next visit! 🥰
Ebonie Rose
2 months ago
WOW WOW WOW
Give me a minute while I try to find words...
This was a beautiful experience, exceptional service from everyone the moment you step through the door, and incredible lashes.
I got the lift and tint with Naaua. She did an incredible job and was so so lovely. Felt like we'd been friends forever.
And all the little touches before and during... welcome card and drink with a little chocolate, foot soak (greatly appreciated as I had been wearing new shoes and my feet were very sore 🤣), lip mask and hand massage during the lash lift. (Who doesn't love a hand massage? Aren't they the best thing ever??)
Anyway, I honestly can't sing the praises of this place high enough.
I was blown away.
The 5 stars on google from over 1,500 reviews isn't a joke. This place really is that amazing.
The interior design is stunning, and everyone I met there was a delight.
If you're not already getting your lashes done here... what are you doing?
Response from the owner:Oh my goodness Ebonie! We will definitely pass on your kind words to Naaua!

Thank you so much for coming in and trying us out and for this incredible review. Let us know if any of your friends book in after you sing our praises because you will get $20 each in our referral program 💗💗

Super grateful that you've taken the time to leave this review. We loved meeting you and can't wait to see you again
Erin Bromley
2 months ago
So so happy with my lash lift and tint and brow sculpt and dye!! Axane is such an amazing lash artist and so sweet and helpful, I highly recommend 😉
Response from the owner:Thank you so much Erin! 😊
Brooke Norton
2 months ago
Kristina is AMAZING! Highly recommend going and taking on board her professional opinion on what lashes are best suited to your face.
Response from the owner:Thank you so so much!
Teresa Gray
2 months ago
My lash artist Nya is such a professional and talented. My lashes are just perfect and I highly recommend her to anyone.
Response from the owner:Hi Teresa, thank you so much! Nya is such a talent. We’re so glad you’re loving your lashes and we really appreciate the recommendation!
Nicole McNicol
2 months ago
I’ve had Kasea a few times now for Brow Lamination and it’s always been perfect. I have zero faults. Will always be back!
Response from the owner:Hi Nicole, that is so lovely to hear! Kasea really is a master when it comes to brow laminations, isn't she? We’re so happy you’ve had such a perfect experience every time and we can't wait to see you again soon! 😊
Tanaya Valle
2 months ago
By far the most relaxing experience I’ve ever had while getting lashes & brows done by Tiffany! The result I came out with was incredible along with the overall service from the rest of the team from walking in to walking out was amazing. Thank you!
Response from the owner:Hi Tanaya, thank you!

Tiffany is a pro at making things relaxing, isn't she? We're so glad you're happy with your lashes and brows, and that the whole team made you feel so welcome from start to finish. 🥰
Rose Kite
2 months ago
I had the most incredible experience with Axane! These are without a doubt the best lashes I’ve ever had, and the entire treatment was absolutely flawless. From the moment I walked in, the atmosphere was so magical—it felt like stepping into a dream. The lash bar was beautifully designed, making me feel like a true princess!

Axane herself looked like a real-life doll and was so kind and professional. She went above and beyond to make sure I was comfortable, offering me a complimentary foot soak, lash shampoo, and a drink of my choice. The experience was made even more amazing with a relaxing massage while my lashes were being done.

I’ve never felt so pampered, and the results were absolutely perfect. If you’re looking for the best lash salon ever, I can’t recommend Axane enough. I’ll definitely be back! 🌟
Response from the owner:Thank you for taking the time to write this lovely 5 star review Rose! We appreciate your kind words and we are so glad you enjoyed your experience with Axanne! Looking forward to seeing you again soon. Love The Lash Spa Team xx 🌸⭐🌸⭐
Janet Garland
3 months ago
I had an amazing experience and couldn't be happier with my lashes! Melissa and her team are incredibly professional, welcoming and attentive from start to finish. Tiffany did an outstanding job - she listened carefully to what I wanted and delivered beautiful results.

The salon itself is a cut above the others, offering an atmosphere that is comfortable and relaxing, and I truly felt spesh throughout my visit - the complimentary collagen hydrating lip mask, 24k gold under eye collagen mask and hand massage were extra touches.

Thank you Melissa and Tiffany x
Response from the owner:Hi Janet, thanks so much!

Tiffany is wonderful at listening to exactly what her clients want, and we're glad you enjoyed the gold eye mask and hand massage too. We'll be sure to pass your kind words on.

Have a beautiful day 🙂
Staff are always friendly
Salon is tidy and looks great. Love the decor
And my lash tech Juliet is amazing! She’s quick but gentle. I love my lashes. They are comfortable and look awesome
Photo from customer reviewPhoto from customer reviewPhoto from customer review
Response from the owner:Hi Helen, thank you so much!

We're thrilled you love the decor and that Juliette made your visit so great - she really is amazing at being both quick and gentle. So glad your lashes are feeling comfortable and looking awesome too - thanks for sharing your photos! 😊
Louisa Ablett
3 months ago
What an amazing experience! Not what I was expecting at all. Thank you to Yumi who did a wonderful job on my brows and made my first time at The Lash Spa so luxe and special. Highly recommend if you want to feel like a VIP and be treated to more than just a standard beauty appointment.
Response from the owner:Hi Louisa, thank you!

We're so happy Yumi made your first visit feel so luxe and special.

We love going above and beyond the standard appointment, so it's wonderful to hear you felt like such a VIP - it's our goal to make all our beautiful clients feel this way ✨
Stacey Matthias
1 year ago
recommends
Great lash spa visited today very professional and great service.
Toni Christine Savage
4 years ago
recommends
First time getting lash extensions was pretty nervous but after reading the reviews it was an easy choice! It is a beautiful tranquil salon and the staff are so nice.Highly recommend these girls!
Jo Meredith
5 years ago
recommends
Amazing service!! They go above and beyond in making the whole experience like a mini spa treatment. All the little touches add up!! Highly recommend!
Heather Carseldine
5 years ago
recommends
I'm reminded once again why I love getting my lashes done here, thank you Kiara! My lashes look perfect and a light touch makes all the difference to the experience!
Grace and Carly, also give the best reception 😊
Hollie Caruana
6 years ago
recommends
Highly recommend The Lash Spa. I had infills done while on holidays on the GC and couldn't be happier. Renae took her time to make my lashes absolutely PERFECT! Thank you so much💗
Rebecca Marsh
6 years ago
recommends
The lash spa is by far the best lash place on the gold coast. It really hits every sense, the smell is so beautiful from the lovely candles, the music instantly relaxes you, the tea and chocolate make your taste buds dance and you leave looking fabulous. The lashes always look natural, the staff are so professional. I always feel like I am at a 5 star day spa and the best part it is you pay the same price as everywhere else but without all the extras! I won't be going anywhere else X
Gabriela Otheguy
7 years ago
recommends
Fabulous results with excellent customer service, a winner combo 🌸
Sofiia Evelina
7 years ago
recommends
Absolutely love these ladies. Cannot recommend The Lash Spa more. These legends go above & beyond.
Every. Single. Appointment.
❤️🙏🏽
Elise Reader
7 years ago
recommends
The Lash Spa was absolutely incredible and so professional!!! I felt spoilt just being in the room as its so beautiful and calming, you are treated like a princess and I left feeling so relaxed and loving my lashes! I would recommend Melissa and her team in a heart beat to anyone wanting lashes ❤
Hannah Diamond
7 years ago
recommends
Thank you so much for squeezing me in last minute. Clean, friendly and professional service. If I lived locally I would definitely be back! Thank you so much, I’m so happy with my lashes. 💕
Amber Hutchings
7 years ago
recommends
Thrilled that I’ve found this place! So easy to book Melissa gets back straight away since day one and my lashes are amazing! Very natural and feel like I don’t have extensions, Naho has such a talent and I’m constantly getting compliments about how good they look 🧚‍♂️💕✨
Sue Day
7 years ago
recommends
My first time having lashes and came to the Lash Spa after reading reviews on FB and Google. They weren’t wrong!! Amazing service by Naho, loving my lashes they look so natural, Thankyou ��
Renae Barrett
7 years ago
recommends
Absolutely stunning lashes. Cannot recommend highly enough
Erin Frances Millar
8 years ago
recommends
First time eyebrows and I love them 😍 the place is lovely and she really makes your eyebrows look fantastic
Jacqui Hunt
8 years ago
recommends
Just perfect, clean fresh and relaxing, my first time having my eye lashes done. Ice tea, cakes and chocolate while waiting it was just perfect thanks guys see you next time 💕💕💕
Lexie Renèe Canals
8 years ago
recommends
From the moment you walk in to Melissa's treatment room you feel at ease, everything is stunningly gorgeous, flowers on the walls, chocolates in jars, the treatment bed is by the warm and sunny window.
It's just such a treat.
This was my first time having my lashes done as a birthday treat to myself and I'm hooked.
Can't wait to come back again!
Thank you so much
Daisy Lyons
8 years ago
recommends
Such a relaxing and professional atmosphere. Mel did such an amazing job on my lashes, She really took the time to find out what I wanted and gave me lots of great advice on how to keep my lashes looking great. Can’t recommend enough!
Briony Healey
8 years ago
recommends
I had my lashes done just before Christmas and loved them. For a good 3 weeks + I had no need to do mascara or eye make up. My lashes were beautiful. Melissa’s spa space is stunning, relaxing and so peaceful. Thanks so much xx
Helen Em
8 years ago
recommends
I've seen Melissa 4 times, and have left 100% happy each time. The room is truly like a spa; you even get a chocolate and an iced tea on arrival. Melissa explains the process of removal and addition of lashes, her progress and gives advice on how to keep the lashes in good condition. And you get biscuits and a gift bag when you leave!
Tracy Le
8 years ago
recommends
Maryanne Vinella
8 years ago
recommends
I was going to give up on lash extensions, and then I came across the reviews on The Lash Spa, and the magic you preform.
The reviews are right. Thank you Melissa, can not be happier with my lashes.
AKi Lychee
8 years ago
recommends
I had an early booking with Melissa and she’s so accommodating about it. Melissa is very professional about lashes and applied my set of full volume lash within an hour. The lashes feels so soft and light, unlike those heavy volume lashes that I had before. Also receive a bag full of complimentary gift as a take away. Thank you Melissa I’ll definitely come back again!
Alannah Jones
8 years ago
recommends
I had my lashes done here 3 weeks ago and just had my first refill today, and they are just as good as the first time if not better! Will definitely continue to come back as I love them! Thank you so much Melissa!! ☺️
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