“I accidentally got my new eyelash extensions wet – what should I do?”

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We’ve ALL been there before. You have a sparkly new set of gorgeous lash extensions and out of habit you’ve hopped in the shower and exposed them to steam. Or worse, you’ve popped your head straight under the shower jet, soaking your new lashes!

eyelash extensions shower

Don’t stress – this happens all the time.

The main thing is to make sure you are honest with your lash tech and let them know that the lashes were in contact with water during the curing process.

Sometimes it will be totally fine if the glue had already set and you won’t lose lashes prematurely – but sometimes the lashes will fall out quickly due to something called “shock curing”.

What the heck is shock-curing?

There is a science to all of this. I could go on all day about lash glue and exactly how it performs at its best…but I won’t bore you! I’ll give you a quick overview.

The lash glue used to apply your lashes draws moisture from the air slowly over a 24 hour period in order to cure (set). The glue can dry faster between 4-12 hours in cases if a lash nano-mister or nebuliser is used. At The Lash Spa, we always use a water nebuliser (basically the next level above a nano-mister) which creates a super fine mist of water – which creates water particles so fine that it won’t cause the ‘blooming’ effect on the glue which turns it white – instead, it will allow the glue to cure faster without any negative effects.

eyelash extension nano mister

If you accidentally exposed the lashes to water before you were supposed to – the glue is overloaded with moisture and dries immediately. This means that the lash extension hasn’t properly formed a bond with your natural lash and causes it to fall off.

Can’t I just call my lash tech and tell them the lashes will fall out – then they’ll have to fix them for free?

Technically yes, you could do that. But I wouldn’t and here’s why:

  • It is very obvious to a tech when your lashes have fallen out after being exposed to water
  • The tech will likely fix your lashes out of politeness BUT they will probably never rebook you again
  • You could arrive at the appointment to have them fixed and as soon as your lash technician sees your lashes have fallen off due to contact with water, they will charge you for a full set – it can make things very uncomfortable for both parties

Here’s what you SHOULD do:

  1. Don’t panic – they may still survive
  2. Wait to see if the lashes fall out prematurely
  3. If they do fall out, contact your tech and be honest “Hey [name], I’ve accidentally showered with my lash extensions on. Would you have any time this week during a quiet period to touch them up for me? I’m happy to pay”.
  4. Wait for your tech to respond. If this happened to our clients, we’d offer them a discounted appointment in a quiet time as a gesture of goodwill
Wet Lash Extensions Falling Out

As a lash tech, I am begging you to please be honest and let us know what’s happened if you do get your lashes wet in the curing period. We will know when we see your lashes anyway so would rather avoid awkward conversations.

We understand these things can happen and really appreciate your honesty. We want to look after our clients so will always help when we can! 🙂